Home owners trying to get a Suntrust mortgage loan modification must be diligent about making sure everything is in order and be ready to spend a lot of time dealing with their loan provider.

This is a great example of why home owners, irrespective of who your lender may be have to always remain on top of the loan modification process. It's already been proven that numerous loan companies don't have the work force to even handle the millions of homeowners trying to modify their loans. For whatever reason, nor have they bothered hiring extra employees to handle the over load. So what must you do as a consumer?

You have to stay the course. Irrespective of all the shenanigans going on with lenders and servicers you cannot throw your hands up and quit. You must still adhere to the essential steps to apply for your loan modification. If you applied for a Suntrust mortgage loan modifications we cannot offer you any legal advice, we are not attorneys.

If you are not in foreclosure but are still trying to get a Suntrust mortgage loan modification, do this with extreme care. Document each conversation. Even if you only get to talk to a receptionist, make sure to note his or her names and note the time and date. Keep very comprehensive records of all conversations and correspondence. If you are not getting answers to your questions insist on a higher authority. If that doesn't work request a direct number to a supervisor. Ask for an email. If you find you aren't getting anywhere, try their company web site. A lot of times you can find phone numbers and email addresses which might be of help.

By the way, try to be genuinely warm and friendly with receptionists. They catch the brunt of upset home owners the entire day. A little kindness can go a long way. They might be able to help you reach someone you haven't been able to get your hands on. Occasionally you might have to exceed expectations. One homeowner flew 3,000 miles just so she can meet with a representative of her lender who would be in work at a well-known loan modification event. She was not having any luck in her own city so she got on a plane. In the end, she ended up saving her home from foreclosure. That might seem over the top and extreme, but things are changing. Homeowners are eager. We are not advising that you should get on a plane to try and corner your lender. The thing is, it's becoming so very hard for home owners they are prepared to try everything to keep from losing the homes they've worked so hard for.

You must also continue to constantly follow-up. If a representative tells you they will contact you on Wednesday at 3 o'clock. If you do not hear from them, then you must be on the phone at 3:01! Sadly, lenders and mortgage servicers have made the home loan modification landscape into a violent environment.

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